US-based, UK-based and India-based purchases: If you still wish to return your Varalife® products, it must be within thirty (30) days and each product must be unopened (still sealed). We never charge consumers shipping fees as we pay for the costs, and we will provide a prepaid return shipping label, so there will be a deduction of $25 per transaction to cover the back and forth shipping costs. There will also be a restocking fee of $35 per transaction (deductions will not exceed the value of the order).
Non-US-based, Non-UK-based and Non-India-based purchases: All international orders are final.
Varalife® is not responsible for any lost packages that were incorrectly addressed due to customer error. We generate shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (e.g., incorrect zip code, missing apartment/office number) and your package is lost, Varalife is not responsible. We appreciate your understanding.
If you input the incorrect address on your order and it has only just begun processing, try to cancel the order immediately by logging into your account. If you are unsure if this is processed correctly, immediately email us at contact@vara.life with the new address information. Then, place your order again using the correct address. However, once your package is processed and shipped, we cannot make any more modifications to your shipment.
We guarantee that our products will ship to you in excellent condition without any defects and we will replace the product free of charge within 30 days of purchase if the boxes or bottles come damaged. All Varalife® products undergo thorough quality assurance to ensure they meet our high standards. However, if you find a damaged or defective product upon arrival due to mishandling during shipping, you must submit a claim within 2 days of receiving your order. To create a claim, please email us at care@vara.life and include:
- Your order/invoice number
- Contact information
- Description of defective products
- Images of packaging, shipping box, and invoice
**Please keep all products and packaging as we may ask you to ship all defective products to us for additional inspection. If you do not complete this step, your claim may be denied.
This return policy applies only to purchases made through www.vara.life. If you purchased Varalife® products through a third-party marketplace and want to make a return, please contact that third-party marketplace.